1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart, hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via PayPal and all major credit and debit cards such as Mastercard and VISA. We also accept payments via other online payment processors. 

1.6 Can I amend and cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it. All orders are final sale.

1.7 I have a discount code, how can I use it?

Key in the coupon code at the field “Coupon Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the coupon code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on New York time zone (GMT-4).

2.2 How long will it take for me to receive my order?

Please check out our Shipping & Delivery policy for more details.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number.

2.4 What are the shipping charges like?

Shipping is $9.99 for all domestic deliveries via standard courier. Upon entering your delivery details at checkout, we will auto calculate and apply the delivery charges. 

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at info@goldenlabelcollection.com and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at info@goldenlabelcollection.com with a snapshot of the product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at info@goldenlabelcollection.com and we will get back to you as soon as we can.

2.9 I’ve purchased the wrong size or length

We do not accept returns or provided exchanges for size or length. You can refer to our Returns & Exchanges policy for additional information.

2.10 I have not received my order, what should I do?

Kindly drop an email to our Customer Care Team at info@goldenlabelcollection.com if you have not received your parcel after 14 business days and we will assist you accordingly.

2.11 Will there be an additional charge for redelivery?

There is no additional charge for redelivery.

2.12 I have yet to receive my order within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at info@goldenlabelcollection.com and we will assist you further.

2.13 Will my order come with a signature confirmation?

Yes! Please be sure someone is available to sign off on your package on the date it is expected to be delivered. If no one is available, your package may be held at your local post office. 

3. PRODUCT

3.1 How do I maintain my wigs?

It is recommended to wash your unit once a week or whenever you feel that it is weighed down with product. Keep in mind what we call the 3 to 1 technique, 3 condition based washes + 1 sulfate free wash.

3.2 What is lace tint?

Lace tint is a product used to color your lace to a color close to your skin complexion.

3.3 How long will my unit last?

With proper care, units can last up to 2 years or longer.